Shipping & Returns
Shipping
At Lapels Bespoke, every order is prepared with care and dispatched according to the delivery method selected at checkout.
We offer complimentary shipping, with three delivery options to suit your needs:
Expedited Shipping
For clients who require their order sooner Our expedited delivery service, with delivery generally taking 1–5 business days from dispatch.
Regular Shipping
Our standard delivery service, with delivery generally taking 1–7 business days from dispatch.
Pick Up from Outlet
Orders may also be collected from the selected Lapels Bespoke outlet. Collection details will be provided once the order is ready.
Orders selected for Pick Up from Outlet should be collected within 30 days of the order being made available for collection.
If an order is not collected within this period, Lapels Bespoke reserves the right to cancel the sale and issue a refund to the original method of payment.
Delivery times are estimates and may be extended by circumstances beyond our reasonable control, including unforeseen events or delays in transit and customs.
Please ensure that your delivery details are entered correctly at checkout. Lapels Bespoke cannot be held responsible for delays or failed delivery resulting from incomplete or incorrect information provided by the client.
Order Cancellation & Modification
Once an order has been placed, we cannot guarantee that it can be cancelled or modified, as orders may be processed immediately.
Should you wish to make a cancellation or modification request, please contact our Client Services team as soon as possible. If the order has already entered processing or dispatch, you may need to receive the order first and then initiate a return in accordance with our Returns Policy.
Returns
You may return products purchased from Lapels Bespoke within 14 days of delivery, provided the item meets the return conditions outlined below.
Return shipping costs are borne by the customer, at the following rates:
- Within the UAE: 26 AED
- Middle East: 46 AED
- Worldwide: 140 AED
Return Process
1. Initiate your return
Submit your return request through the website within 14 days of receiving your order.
2. Prepare the shipment
Once your return has been approved, you will receive the necessary return instructions and shipping documentation, including any applicable prepaid labels and customs documentation.
3. Quality Assessment
All returned items undergo a detailed quality-control inspection before a refund is approved. Items must be returned in their original condition, with all security tags, packaging, presentation boxes, dust bags and accompanying certificates intact and undamaged.
A return may be refused if:
- Security tags or protective plastic wrapping have been removed or cut.
- The item shows signs of wear or use, including perfume scents, makeup marks, stains, lint or other evidence of handling.
- The original packaging, presentation box, dust bag or brand certificates are missing or damaged.
If a return does not meet our return requirements, Lapels Bespoke reserves the right to reject the return and send the item back to the client at the client’s expense. No refund will be issued for a rejected return.
4. Receiving Your Refund
Once the returned item has passed inspection, the refund will be processed to the original method of payment.
While Lapels Bespoke will initiate the refund promptly following approval, the time taken for the funds to appear in your account may vary according to your bank or card provider. Please allow approximately 7–30 business days for the refund to reflect on your statement.